Privacy Policy

1. Introduction

Jeet Refrigeration And AC Service Center Ltd. (“we,” “us,” or “our”) runs acservicedhaka.com.bd and provides AC repair, refrigerator repair, and home appliance repair services across Dhaka city. This Privacy Policy lays out what personal data we gather when you visit our website, book a service, call us, or interact with us in any way — and what we do with that data.

By using our website or hiring our services, you agree to the practices described here. If something doesn’t sit right, reach out to us directly — our contact details are at the bottom of this page, or you can head over to our contact page.

2. Information We Collect

We don’t hoard data for the sake of it. We only collect what’s needed to serve you properly. Here’s a clear breakdown:

2.1 Personal Information You Give Us

When you book an AC repair in Dhaka, request a fridge repair service, or fill out any form on our site, you might share:

• Your full name
• Phone number (this is our primary way to reach you)
• Email address
• Home or office address within Dhaka — so our technicians know where to go
• Details about the appliance: brand, model, and the problem you’re facing
• Your preferred service time slot

2.2 Information We Collect Automatically

Like most websites, ours picks up certain technical data when you browse. This includes:

• IP address and approximate location (city level)
• Browser type and version
• Device type — phone, tablet, or desktop
• Pages you visit and how long you spend on each
• Referral source — whether you came from Google search, Facebook, direct visit, or somewhere else

2.3 Information from Phone Calls

When you call us at 01760315934, we may note down your name, address, and the appliance issue. We don’t record calls unless we tell you beforehand and you agree to it.

3. How We Use Your Information

Here’s exactly what we use your data for — nothing hidden, nothing extra:

We never sell your personal information to anyone. That’s not how Jeet Refrigeration And AC Service Center Ltd. operates.

4. Information Sharing and Disclosure

We keep your data within a tight circle. Here’s who might see it and why:

• Assigned technicians: The technician sent to your location gets your name, address, phone number, and appliance details — nothing more than what’s needed to do the job.
• Service partners: If your HVAC repair requires specialized parts or coordination with a partner workshop, we share only what’s necessary for that specific task.
• Legal requirements: If a court, government authority, or law enforcement agency legally requires us to disclose data, we will comply — but only to the extent required by law.
• Business transfers: In the unlikely event that Jeet Refrigeration And AC Service Center Ltd. is acquired or merged, your data may transfer to the new entity under the same privacy commitments described here.

We do not share your information with marketing companies, data brokers, or advertising networks. That has never been our practice and it won’t be.

5. Cookies and Tracking Technologies

Our website uses cookies — small text files stored on your browser. Here’s what they do for us:

5.1 Essential Cookies

These are necessary for the website to function properly. They remember your form entries if you accidentally navigate away, and keep your session active while you browse our service pages.

5.2 Analytics Cookies

We use Google Analytics to understand how visitors use our site. This tells us things like which pages get more visits — say AC installation versus microwave oven repair. This data is anonymized and doesn’t identify you personally.

5.3 Managing Cookies

You can control or delete cookies through your browser settings. Most browsers let you block third-party cookies entirely. Keep in mind that blocking essential cookies might affect how the website works for you — forms might not save, for example.

6. Data Security Measures

We’re a home appliance repair company, not a tech giant, but we take your data seriously. Here’s what we do to protect it:

• Our website runs on SSL encryption (the padlock icon in your browser address bar) to protect data in transit
• Access to customer data is limited to authorized personnel only — a field technician can’t browse the full customer database
• We review and update our security practices on a regular basis
• Any physical records are stored securely at our Mohammadpur office at House 8 Rd 2

No system is completely bulletproof, but we make reasonable efforts to keep your information safe. If a data breach occurs that affects your personal data, we’ll notify you through the phone number or email we have on file.

7. Your Rights

You have the following rights regarding your personal data:

• Access: Ask us what data we hold about you. Send a request through our contact page or call 01760315934.
• Correction: If your phone number, address, or other details change, let us know and we’ll update them right away. This matters especially when our technicians need to find your location in areas like Uttara, Banani, or Bashundhara.
• Deletion: You can request that we delete your personal data. We’ll do so within a reasonable timeframe, except where we’re legally required to keep it — for example, tax-related service records.
• Opt-out of marketing: We don’t send spam. But if you ever receive a promotional message from Jeet Refrigeration And AC Service Center Ltd., just reply “STOP” or let us know, and we’ll remove you from that list immediately.

To exercise any of these rights, email us at [email protected] or call 01760315934. We’ll respond within 7 working days.

8. Third-Party Links

Our website may contain links to external sites — for example, our Facebook page, YouTube channel, or appliance manufacturer websites for reference. We’re not responsible for the privacy practices of those external sites. We recommend reading their privacy policies before sharing any personal information with them.

9. Children’s Privacy

Our services are aimed at adult homeowners and business owners in Dhaka. We don’t knowingly collect personal data from anyone under 18. If we discover that a child has provided us with personal information, we’ll delete it promptly. If you’re a parent or guardian and believe your child’s data ended up with us, contact us right away at 01760315934 or [email protected].

10. Changes to This Policy

We may update this Privacy Policy from time to time — for instance, when we add new services like duct cleaning or expand to new areas within Dhaka such as Badda or Khilkhet. When we make changes, we’ll update the “Last updated” date at the top of this page. For significant changes, we’ll add a noticeable note on our website.

Continuing to use our website after an update means you accept the revised policy. We’d rather you know what changed, so it’s worth checking back occasionally.

11. Contact Us

If you have questions, concerns, or requests about this Privacy Policy or how we handle your data, here’s how to reach Jeet Refrigeration And AC Service Center Ltd.:

For the rules governing your use of our website, read our Terms and Conditions. To learn more about who we are and what drives us, visit our About page. If you have general questions about our services — like how our TV repair process works or what areas we cover — check our FAQ section.